Customer Hub 14.05.2020
Projecting industrial plants in times of working from home and contact restrictions seems absurd at first. At Paul Vahle GmbH & Co. KG, this can be done conveniently from home via the proven "VAHLE Customer Hub" customer portal, which has been equipped with new functions. This does not even require ERP access.
The VAHLE online store is an efficient solution for placing orders or even projecting entire systems. Customers of the system provider for mobile industrial applications can configure VAHLE systems and order components for the electrification of their plants via the Customer Hub. A recent upgrade has increased the user-friendliness of the interface. Other new features include the ability to track shipments, easily reorder spare parts without having to search for items beforehand, and download 3D CAD models in stp format.
The "Customer Hub" project planning and shopping tool allows customers to place orders even without access to the company's internal enterprise resource planning (ERP) system. More than 50,000 articles are available to customers online, which can be ordered individually or combined into systems. The project planning tool then automatically generates the material list, calculation and quotation. "Our web store is a customer portal that bundles all the information and calculations relevant to an order for electrification solutions in one online application," says Achim Dries, Managing Director of Paul Vahle GmbH & Co. KG. After registering and logging in via an Internet browser, customers can use the tool around the clock. "This gives access to the VAHLE product range 24 hours a day," says Dries.
In the individual customer area, not only can all project planning be saved and viewed, but based on previous orders, spare parts can also be reordered quickly and easily without having to search for articles beforehand. In addition, digital shipment tracking is possible. CAD models are available for various product groups, as downloads in stp format. Further features such as article search, overview of availabilities and regular delivery times as well as project planning with and without electrical calculation are also possible. Via an interface, the order is transmitted to VAHLE's ERP system and processed directly.
The VAHLE Customer Hub can be reached at: https://customerhub.vahle.de/.
If you would like to get to know the online store better, you can also make an appointment for a webinar with the employees from the VAHLE service team at customerhub(at)vahle.de. They will present the functions to you in detail.
To give interested parties a first overview, they can see a short video here.